Payouts on Kaufland: when and how sellers get their money

The payment flow by example

Kaufland describes the flow like this: the customer buys on 1 January. Kaufland takes the payment and shares the shipping address with you. The commission on sales price plus shipping is added to the invoice for January. You ship and issue the invoice to the customer. The customer receives the goods on 6 January; 14 days after delivery – on 20 January – the revenue is released in the Seller Portal and can be transferred. The monthly invoice for January is available on 1 February. If you ship from abroad, according to Kaufland no VAT is charged on the commission.

Release: 14 or 21 days

Release depends on the tracking number: 14 days after delivery per tracking, or 21 days after marking as shipped if no tracking number is stored. Without shipment confirmation nothing is released at all (handling orders). Important: an open ticket on the order interrupts the period until release – one more reason to answer customer enquiries within 48 hours (service KPIs).

Payout and booking report

You transfer available proceeds to your business account at any time from the Accounting area of the Seller Portal. All account movements – releases, cancellations, monthly fees – are in the booking report ("Your Bookings"), which Kaufland also offers as a download (reports explained). Which fees are deducted is explained in the post on basic fee and commission.

Bank details per sales channel

You enter bank details under Settings › Shop settings › Payment details – per sales channel: "Bank details" tab, select the channel, save, repeat for other channels. If you sell on several Kaufland marketplaces, do this during the onboarding of every new channel (newer marketplaces).

Foreign currency: CZK and PLN in euros

Payment is made in the local currency of the sales channel. For Czechia and Poland Kaufland additionally offers paying out your marketplace credit in euros; under Accounting › Payout you see the estimated euro amount. Kaufland refers to the terms of the Payment Services Framework Agreement (section 8.6) – check the rate and conditions before choosing euros over local currency.

Invoice to the customer: your job

You issue the invoice to the end customer – via the Seller Portal, your interface or the API, ideally right after shipping. The exception is the "deemed supplier" model, in which Kaufland sends the invoice in the national language (VAT and invoices).

Frequently asked questions