Handling orders on Kaufland: shipment confirmation, tracking number and a cancellation rate under 1%

Four ways to retrieve orders

• through a connected partner system (inventory, shop, order management), which usually shows the orders directly;
• through the Seller API (API and data feeds);
• manually in the Seller Portal under Manage orders;
• through the sales report ("Your Sales"), which you generate as CSV.

Confirm shipment – or no money

Under "Manage orders" you mark a unit as sent and provide the tracking information; via interface or API this happens automatically. Kaufland states explicitly: without shipment confirmation your sales revenues cannot be released. Release happens 14 days after delivery according to the tracking number – without a tracking number only 21 days after the order is marked as shipped (payout explained). A tracking number per unit therefore pays twice: faster payout and a better trackable-shipments rate. The permitted carrier codes for the API are listed in Kaufland's API documentation.

Cancellations: who may, and what they cost

Cancellations on Kaufland cover revocations as well as cancellations triggered by price errors or similar; the reason must be entered correctly. Only the seller or customer service can cancel in the Seller Portal, not the customer. The customer automatically receives a refund. The monthly target for seller-related cancellations – especially unfulfilled sales contracts because items cannot be delivered – is under 1% of all orders according to Kaufland. If it is missed, transaction fees apply: at 1% to 2.99% 7% of the total price of the cancelled transactions, above 3% 15%.

Avoiding cancellations

• Stock is right: transfer stock levels regularly, more often in season; use inventory sync across channels.
• Safety stock: do not offer on Kaufland the last units that are also sold elsewhere.
• Check prices: price errors are a cancellation reason – minimum prices and price rules protect against them (pricing).
• Realistic delivery window: an overdue order often ends in a cancellation (delivery time).

Where to trace cancellations

You find your cancellations in the Seller Portal in the "Sales" report under Reports and in the monthly invoice. The cancellation rate is also one of the service KPIs that can lead through warning levels to your offers being hidden (service KPIs). Check the report weekly – together with your rankings: a product that is often cancelled loses sales, and fewer sales usually mean worse positions.

Frequently asked questions